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Terms and Conditions


The Department of Fire & Emergency Services (DFES) makes the material on this site available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances. The material on this site may include views or recommendations of third parties, which do not necessarily reflect the views of DFES or the State of Western Australia or indicate its commitment to a particular course of action.

The Western Australian Government is committed to providing quality services to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained on this site. However, changes in circumstances after time of publication may impact the quality of this information. Confirmation of the information may be sought from originating bodies or departments providing the information.

By accessing information at or through this site, each user waives and releases DFES and the State of Western Australia and its servants to the full extent permitted by law from any and all claims relating to the usage of the material made available through the website. In no event shall DFES or the State of Western Australia be liable for any incident or consequential damages resulting from use of the material.

Privacy Policy

The Department of Fire & Emergency Services (DFES) website records your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

The purpose of recording this information is to provide a means for analysing use of the website so that the site may be tailored to better meet customer needs. Direct feedback from users is of course a preferable means of assessing the site, as this is far more efficient than attempting to analyse log statistics.

The DFES website will only collect personal information from you with your prior knowledge and consent. Personal information provided by users will only be used for the purposes for which it was collected. DFES will not disclose email addresses or other personal details to any third party (including other State Government institutions or authorities) without the user's consent, except if required by law or other regulation. Email addresses may be disclosed to a secure external service provider for the express purpose of distributing approved DFES communications.

DFES will take all reasonable steps to ensure that the personal information under its control is protected from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. However, users should note that this website does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

This Privacy Statement is based on the best practice guidelines of the Commonwealth Privacy Commissioner.

Restrictions on use of content and intellectual property on the web site

All materials, text, graphics, information, software or any advertisements on this site is subject to copyright of DFES, the State of WA, the customers, managers, partners and/or licensors unless expressly indicated otherwise on the web site. The content is protected by International and Australian trademark and copyright laws. The contents of the web site are published in real-time, must not be copied, reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way, electronically or otherwise, without the express authorisation of the owner, except where authorised on the web site, or is expressly authorised in writing by The owner or its authorised partners or members.


Declaration: By clicking on the “I accept” link at the bottom of this page, I am agreeing to observe the following responsibilities and conditions.

1) To maintain the confidentiality of my username and password combination for use of the Department of Fire & Emergency Services (DFES) Volunteer Portal;
2) To change my password whenever there is any indication that my password has been compromised;
3) To not divulge any personal information or sensitive DFES data;
4) To abide by DFES’s Email and Volunteer Portal acceptable use policies;
5) To comply with DFES's General Terms and Condition relating to the use of the DFES Volunteer Portal.
6) If you do not accept the above stated conditions, please click “I do not accept” link below to return you to the Volunteer Portal Home page.


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